Mail Sending Issues

As our mail server will receive maintenance updates from time to time, if you experience any trouble sending out email, please try this option first.

Either check or uncheck the button that reads "My outgoing mail (SMTP) server requires authentication".

Below you will find directions how to check this setting on different mail clients. Please use the tutuorial that applies to you.

Trouble Sending Out Email? Check These 2 First.

1. In your account settings for each email account hosted with FT11, are you set to authenticate outgoing email? This may or may not be required. Please try both options to find which one allows you to send out email.
2. Certain ISP's (Internet Service Providers) require that their customers use the ISP for outgoing mail. Does your ISP require you use them for outgoing mail?

1. Setting Up Authentication For Outgoing Email

Some email accounts that are hosted with FT11 are required to have the server authenticate outgoing email, while some are not. Here we show you how to check your account settings, that allow you to change the settings on authenticating the outgoing mail.

To check your settings in Outlook 2003

1. Go to Tools » Email Accounts » View or Change existing accounts » Select your email, and click Change.

Click "More Settings."


2. On the Internet E-mail Settings window, select the "Outgoing Server" tab.
3. Change the setting on the box that is labeled "My outgoing server (SMTP) requires authentication."
4. Save settings and close the properties box. Now try sending out an email to verify the issue has been resolved.

To check your settings in Outlook Express

1. Go to Tools » Accounts » Select your email account and click Properties.
2. Choose the "Servers" tab, and change the status of the last option, labeled "My server requires authentication".
   
3. Apply any changes. Attempt to send out email to verify it is working.

2. Does Your ISP Require You Use Them For Outgoing Mail?

1. Occasionally, a Internet Service Provider will require that you use their outgoing mail server. If this is the case, you will need their outgoing server address. This can normally be found on their website. You may also have luck using google, and searching your ISP name followed by "SMTP Server". For example, if you have Comcast as your ISP, try googling "comcast smtp server" and look for something along the lines of smtp.comcast.net.
2. Once you have found your ISP's outgoing mail server address, you will need to apply it to each email account. In your mail client, go to Tools > Accounts > Properties for each email account. Look for the "Servers" tab, or the "Outgoing Server" and update your outgoing mail to your ISP's outgoing mail server.
   
3. Save the changes and attempt to send an email to verify that it is working.

Check Your Settings on Mac OSX Mail

1. Open the Mac OS-X desktop
2. After clicking on the Mail icon
3. Click on the menu marked Mail
4. Go to Preferences
5. Go to Accounts
6. In Accounts you can adjust mail settings.
   • To adjust Outgoing mail servers click on the Server Settings button under Outgoing Mail Server (SMTP).
7. These are the Outgoing Mail Server settings.
   • Make sure “Use Secure Sockets Layer (SSL)” is unchecked.
   • To change Mail so that it does require outgoing server authentication,
   • Set the “Authentication” field to “Password”
8. Enter your User Name, and Password. The program may not pull the username and password into these fields, so ensure the correct information is entered.
9. Saving changes: Click Okay in the Outgoing Mail Server window
10. Then close the window by clicking on the red close button
11. You should be returned to the normal mail window
12. All your changes should be saved; and your computer will be set to outgoing mail authentication.